The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.