Cisco Systems Use the Observer Platform for Faster Troubleshooting

Cisco

Cisco Systems Use the Observer Platform for Faster Troubleshooting

Cisco Cisco
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OVERVIEW

Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events.

“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.

Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities.

Designed as an integrated offering, the Observer Platform provides visibility into critical KPIs through pre-defined workflows from high-level dashboards to service anomaly root cause. Ideally suited to satisfying business goals and overcoming challenges across the entire IT enterprise life cycle whether deploying new technologies, managing current resources, solving service anomalies, or optimizing IT asset usage.

Cisco Systems uses Observer in the following ways: ƒ

Troubleshooting after an event or degradation in performance

ƒSecurity forensics to view packets after an event or attack

IT
Emerging (technology has been on the market for > 2 years)
OPERATIONAL IMPACT
Faster troubleshooting
QUANTITATIVE BENEFIT

Reducing mean time to resolution (MTTR) by 25 - 49 percent, as well as capturing packet data for security. 


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