Birmingham wanted to attract more investment, generate more employment, promote sustainability and offer a better quality of life to their citizens. Birmingham needed a solution that can solve the following problems: „lack of statutory authority to enforce specific technology requirements, absence of universal standards to disparate networks, fragmented and incomplete GIS information about city utilities, bureaucratic nature of civic planning processes, rising demand for high-speed connectivity and need for more bandwidth and power for data-intensive services.

Vienna City Council needed a new way to deliver a better service, higher quality care and more transparency while cutting costs and minimizing bureaucracy. The chosen solution must have the following requirements: consolidation of multiple data within a single management system, a user-friendly interface, compliance with new regulatory requirements, „cultural sensitivity to the differing requirements of multiple faiths, and more transparency for tracking cases.