Customer experience is a key competitive differentiator for airlines, and increasingly depends on digital channels. How could American Airlines meet its customers’ appetite for instant information and services?

Varian has a variety of medical instruments and cancer treatment systems that support today’s leading-edge treatment modalities with Intensity Modulated Radiation Therapy (IMRT) and Image Guided Radiation Therapy (IGRT). These treatment systems are deployed at more than 1,000 hospitals and clinics worldwide. Traditionally, system and equipment problems have required one or more service technicians to diagnose and resolve issues at the hospital site, resulting in higher costs and lost patient treatment time. For a typical treatment device, the loss of one day’s treatment time can result in 35 patients missing their treatments, which is something hospitals and patients cannot afford. Problem resolution can be complicated if incorrect or incomplete information has been provided by the operator, and also in cases where the problem cannot be recreated once the technician is on site. Operators of the Varian Acuity™ imaging system, an integrated simulator and verification tool for testing patient treatment plans, occasionally require expert assistance. Image quality optimization, solving operational problems, and tuning system performance can cost time and money for Varian and their customers.

Countries throughout the world have a need, and in many cases a legal obligation, to ensure air quality is meeting specific standards. Policies aim to reduce exposure to air pollution, by reducing emissions and setting limits and targets for AQI. Public authorities in cities have deployed static stations to monitor air quality data for a set of pollutant with specific, and high cost, sensing technologies. These stations provide highly accurate data but their cost limits the quantity of deployments, leaving large gaps in coverage.

Ascend operations must access multiple software systems to manage day-to-day operations in an effective and secure manner. These systems generate large sets of data which contain critical information pertaining to management systems, planning and cost information in business systems and energy consumption. As a result, Ascend management was challenged with creating relevant reports reflecting performance measures in overall context of their operational process. The company’s previous process entailed collecting and analyzing data manually which was not effective, since the information collected was generated after the fact, and was too complex for collaborative use across the organization.

A coffee chain needed to reduce maintenance costs and increase the efficiencies of its retail operations.

TaHoma® is a wireless, multi-protocol service with a single intuitive interface which brings together all the devices installed in a house and allows users to control them from a smartphone, tablet or computer. For many residences, Internet access using fibre or digital subscriber line (DSL) infrastructure may be not be available due to location, or simply not installed due to second and third homes not being occupied for a large part of the year.

For ARI, customer service is key. Seven global customer contact centers handle about 4 million calls annually, and this sea of daily information needs to be analyzed, which took up to two days manually, so negatively affecting service levels. With the amount of data ARI collects doubling every 14 months, their in-house ETL data warehouse limited their ability to fully help customers reduce fleet costs and gain operational efficiencies.

The City of Eindhoven is aimed to manage a street in the center of town - Stratumseind - the longest and most vibrant street in the Netherlands with more than 50 bars and nightclubs.

Each day, PAK picked up soiled linen which had been hand counted by its customers. On the following day, they were expected to return the exact same amount of linens. However, manual counts conducted by PAK’s customers were always inaccurate (a problem inherent to soiled counting) and not being able to return exact amounts was very problematic. PAK sought an RFID-enabled textile-tracking system to enable total linen monitoring throughout the whole linen cycle, while increasing facility and operation efficiency, preventing loss and ensuring customers receive the correct textiles. PAK chose to work with USTEK RFID Solutions, a sister company that designs and manufactures integrated RFID terminals for industrial laundry markets worldwide. It was challenging to find RFID products that operated well in the PAK facility, as the environment was damp and full of metal trolleys. After testing many different readers, chips and antennas in the facility, USTEK and PAK chose to use Impinj products due to their superior performance.

Ace tracked which products retailers ordered, when they were ordered and shipped. However, the company could not track or forecast actual sales. Data used for reporting was up to a one-week old, owing to performance and data cleansing issues. Requirement to integrate wholesale and inventory data with POS data to help drive key business decisions, improve category management, lower inventory costs and optimize pricing. Reliance on custom coding to integrate POS data was excessively resource intensive and led to major performance constraints.

Traditional agriculture companies have applied for ages the same tools and processes that have become antiquated these days. Most of the organizations that work on the farming sector have realized the great potential that cutting edge technologies have to ease their daily works, reduce losses or improve the yield quantity and also product quality. Wireless sensor networks have opened a wide range in terms of possibilities for farmers and agricultural management organizations. Getting real-time information from different water, soil or air parameters of any field allows taking smart and strategic decisions to save resources and optimize yields.

Mitsubishi sought to improve supplier relationships on a global basis and to offer an easy-to-use solution to interact with them. In August 2004, Mitsubishi selected Covisint’s platform to help improve sharing of information and collaborative business processes with its global suppliers. Covisint enabled Mitsubishi to provide its suppliers with immediate access to information and applications to obtain more collaborative working relationships

ArcelorMittal’s rotating assets often operate in harsh environments. A conveyor at the company’s hot strip mill in Ghent, Belgium moves plates of sizzling hot steel along the production process. In conditions like these, traditional proximity-based technologies like vibration and acoustic analysis fail: the sensors can’t handle the high temperatures.“In the steel industry, assets frequently operate in conditions that are not hospitable to sensitive sensor technologies,” says Andy Roegis, ArcelorMittal’s industrial digitalization manager for northern Europe. “The conveyor on our hot strip mill is a critical part of the production process, but it’s virtually impossible to use manual or vibration-based techniques to assess its condition.”

The client wanted to reduce operating costs while increasing efficiency and consistency within the IT and quality assurance organizations. Executive management mandated continuous process improvement, but the environment lacked consistent processes or tools to manage. A cost-effective software testing was needed.

WLS Lighting Systems wanted to launch a wireless product that helped their lighting system customers remotely monitor properties and lower overall energy costs. The system needed to be simple to deploy yet robust enough to withstand all outdoor elements of sun, wind, rain and snow.

In a highly competitive market, Genie knew that security and safety was a concern for their customers. Teaming up with Exosite and Exosite’s IoT partners to leverage cutting-edge technology and meet consumer needs made perfect sense. Genie’s goal was to go to market quickly to keep pace with the quickly evolving home automation market. Research indicated that a smart device that could control multiple garage doors had market share viability and profit potential.

When severe weather hits, the potential damage to a home could be disastrous. Insurance claims for flooding damage exceed $3 billion per year in the United States, and most homeowners are not even covered for even basic water damage to carpet, drywall, electrical, furniture and personal items. Sump pumps are one of the best defenses against flood damage, but when storms knock out electricity, traditional sump pumps are rendered useless. As a seller of water management and equipment protection, Pentair sought a communication platform that will support a wide range of Pentair Internet-connected products.

IT department for Fraser Health wanted to implement two-factor authentication to ensure patients' privacy at the new emergency department at Surrey Memorial Hospital. This facility would be unique in that every room would be a private room, including emergency rooms.

VISIBILITY - Currently unable to see amount of power consumed per machine or plant; need to account for energy used per batch. WASTE - 10% of product fails quality standards, unable to identify point of failure (initial spinning, weaving, final processing, etc). INACCURACY - Acquiring OEE measurements and compiling them is a manual process, which lacks visibility into all parts of the production process and is error-prone. LACK OF INTEROPERABILITY - Outdated machinery still has long, effective lifespans but needs to connect to newer, digital assets

SmartRoute powered by Sirqul is a routing and optimization solution that enhances a fleet’s operational efficiency, enabling each vehicle and driver to maximize the amount of cargo they can pick up and deliver while minimizing miles, hours, and overall cost.

There are several factors simultaneously driving integration of AI in radiology. Firstly, in many countries around the world there is a discrepancy between the number of doctors trained in radiology and the rising demand for diagnostic imaging. This leads to greater demands for work efficiency and productivity. For example, the number of radiology specialists (consultant work- force) in England went up 5% between 2012 and 2015, while in the same period the number of CT and MR scans increased by 29 and 26 percentage points respectively. In Scotland, the gap widened even further (The Royal College of Radiologists 2016). Today, the average radiologist is interpreting an image every three to four seconds, eight hours a day (Choi et al. 2016).Secondly, the image resolution of today’s scanners is continuously improving – resulting in an ever greater volume of data. Indeed, the estimated overall medical data volume doubles every three years, making it harder and harder for radiologists to make good use of the available information without extra help from computerized digital processing. It is desirable, both in radiological research and in clinical diagnostics, to be able to quantitatively analyze this largely unexploited wealth of data and, for example, utilize new measurable imaging biomarkers to assess disease progression and prognosis (O’Connor et al. 2017). Experts see considerable future potential in the transformation of radiology from a discipline of qualitative interpretation to one of quantita- tive analysis, which derives clinically relevant information from extensive data sets (“radiomics”). “Images are more than pictures, they are data,” American radiologist Robert Gillies and his colleagues write (Gillies et al. 2016). Of course, this direction for radiology will require powerful, automated procedures, some of which at least will come under the field of artificial intelligence.

Road congestion and strained transportation networks are persistent concerns associated with the rapid urbanization of developing and developed economies. A 2015 study1 reported that travel delays due to traffic congestion led to the waste of 3.1 billion gallons of fuel and a loss of nearly 7 billion extra hours to travelers during rush hour traffic, with a nationwide cost of around $160 billion, or $960 per commuter. Alleviating traffic congestion, in addition to improving safety, is leading public and private organizations to explore new mobility paradigms such as ride-share autonomous vehicles. GOAL The goal of the Connected Vehicle Urban Traffic Management (CVUTM) testbed is to create a smart road traffic ecosystem featuring connected vehicles using vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) technologies, sensor fusion, industrial IoT platforms, cloud infrastructure, and edge analytics. This testbed will serve to preempt road congestion, automatically detect unusual eventson the road, and enable cooperative movement of traffic. In due course, both autonomous and non-autonomous vehicles will participate in this ecosystem with a goal of minimizing road congestion and improve overall improving motorist and pedestrian safety.

To achieve global leadership, Dongyang E&P needed to improve collaboration between product development teams. The company already had a product lifecycle management (PLM) system in place, yet it needed a platform that would facilitate collaboration and improve problem detection before going to mass production.

Renesas Electronics America (REA)'s on-premises, legacy integration system required a manual process of custom coding by an on-site expert and was costly and complicated. REA needed to replace the existing system. In addition, due to relocation, REA wanted to move the data center to the cloud.

For many manufacturing companies today, the opportunity to connect people, process, data, and things created by the Internet of Everything (IoE) presents a new way to look at factory automation. The opportunity for digital innovation often arises when a company is expanding capacity or building a new production facility. Mahindra and Mahindra, one of India’s leading automakers, seized the opportunity to deploy a connected factory of the future at their new Chakan facility.

Water pipeline pressure needs to be kept at 0.3 Mpa in order to deliver a reliable stream of tap water to homes, businesses, and factories. Water companies use real-time monitoring systems in order to achieve consistent water pressure management that can quickly respond to any sudden drops of water pressure. System Requirements - Monitor all the distributed pressure points of a widely distributed water pipeline network - Monitor and display in real-time data from every pressure value on the central SCADA system HMI - Stable cellular communications network - High expandability

Storage tanks are irregular in shape and a certain amount of mathematical modelling is required to get an accurate representation of volume and, more importantly, the weight of material in each tank. In addition, countries have different emission regulations, so the ships position needed to be accurately known in order to geotag emission data.

Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.

Beckman Coulter wanted to implement a single factor solution for physical and remote logical access to corporate network. Bechman Coulter's users were carrying smart card badges for doors, but also needed a one-time password token to access to our corporate network when they were not in the office. They wanted to simplify the process.

A large amount of engineering work involving frequent specification changes not only resulted in a nightmare for staff but also caused a considerable amount of material wastage due to miscommunication and last minute change notices. Need a system that is not too complicated to manage, and is easy to learn and use for typical employees because there a shortage of specialist IT staff and the company employs many short-term contract employees. Need an application that is not too expensive to implement, easy to use and powerful enough to handle a large volume of work.